Our Complaints Procedure
At Reclaim PPI, we are proud of our high standards and excellent customer service and we aim to ensure that all of our customers are happy. Sometimes however, we accept that things can go wrong. If you feel that we have failed to meet your expectations then we would like to hear from you so we can put things right. You can make your complaint by email, letter, or in person, using the following contact details:
Complaints must be received by us within six years of the problem happening or three years of the date that you should reasonably have known that you had a cause to complain. Once we’ve received your complaint, we’ll send you an acknowledgement within 5 working days confirming who is dealing with your complaint and what will happen next. We aim to resolve all complaints within 8 weeks and often find that this can be done much quicker; however if for any reason this is not possible we will write to you explaining why, provide a date when we expect your complaint to be finalised and also let you know that you can refer your complaint to the Legal Ombudsman. Once we’ve finished looking into your complaint we’ll write to you with the outcome. If you remain unhappy with our final response you can contact the Legal Ombudsman using the details below. Please note that once a final response has been issued you only have six months from the date of the letter in which to refer the matter to the Legal Ombudsman.
PO Box 6804
Telephone: 0300 555 0333
We sincerely hope that you don’t have cause to complain to us, but if you do we promise to make it easy and consider your complaint fairly and swiftly.
If you wish to cancel our services you will need to make a clear statement stating your decision. This can be either written or verbal. We include a customer cancellation form with your claims pack at the beginning of the claim which you can use, or alternatively you can write to us at the address below or by email to email@example.com
In order to help us improve our service we would be grateful if you would also state your reasons for cancelling and provide us with any other feedback that you may have.
Full details of our cancellation policy can be found in our Terms & Conditions by following the link at the bottom of this page.
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ReclaimPPI is a trading style of Financial Claims Made Simple Ltd
13th Floor, Tower House, Fairfax Street, Bristol, BS1 3BN. Company Number 06268019. Financial Claims Made Simple is regulated by the Claims Management Regulator in respect of regulated claims management activities. Our registration is recorded on the website: www.gov.uk/moj/cmr (authorisation number CRM6590). VAT Registration: 908 6282 08