Our Complaints Procedure
At Reclaim PPI we do everything we can to make sure our customers get the best possible service. However, sometimes we don’t get things right first time. If you’re not completely happy with our service we’d like to hear about it so that we can do something to put it right. You can tell us about your concerns by email, letter, or in person, using the following contact details:
Our aim is to handle your complaint fairly, consistently and quickly. In order to do this, it will help if you provide as much information as possible and detail how you would like us to resolve the problem. If we uphold your complaint we will apologize and we will explain what went wrong. Wherever possible, we will take the necessary steps to prevent the problem re-occurring.
We will acknowledge receipt of the complaint within 5 working days. We will provide you with our final response to your complaint within 8 weeks.
If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to either:
Up until 31st March 2019:
PO Box 6804
Telephone: 0300 555 0333
From the 1st April 2019 onward:
The Financial Ombudsman Service
Telephone: 0300 123 9 123 or 0800 023 4567.
If you wish to cancel our services you will need to make a clear statement stating your decision. This can be either written or verbal. We include a customer cancellation form with your claims pack at the beginning of the claim which you can use, or alternatively you can write to us at the address below or by email to firstname.lastname@example.org
In order to help us improve our service we would be grateful if you would also state your reasons for cancelling and provide us with any other feedback that you may have.
Full details of our cancellation policy can be found in our Terms & Conditions by following the link at the bottom of this page.
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ReclaimPPI is a trading style of Financial Claims Made Simple Ltd
13th Floor, Tower House, Fairfax Street, Bristol, BS1 3BN. Company Number 06268019. Financial Claims Made Simple is regulated by the Claims Management Regulator in respect of regulated claims management activities. Our registration is recorded on the website: www.gov.uk/moj/cmr (authorisation number CRM6590). VAT Registration: 908 6282 08